Guide - Complaints and disputes
Free independent assistance to resolve complaints and disputes with government agencies and service providers
Administrative Appeals Tribunal
Review of administrative decisions made by the Australian government
Tel 1800 228 333
www.aat.gov.au
Aged Care Quality and Safety Commission
Complaints about aged care services subsidised by the Australian government
Tel 1800 951 822
www.agedcarequality.gov.au
Australian Financial Complaints Authority
Fair, free and independent dispute resolution for financial complaints
Tel 1800 931 678
www.afca.org.au
Australian Human Rights Commission
Complaints of discrimination and breaches of human rights
Tel 1300 369 711
www.humanrights.gov.au
Commonwealth Ombudsman
Investigates complaints from people treated unfairly or unreasonably by an Australian Government agency
Tel 1300 362 072
www.ombudsman.gov.au
Energy and Water Ombudsman Victoria
Resolves disputes between Victorians and their energy and water companies
Tel 1800 500 509
www.ewov.com.au
Fair Work Ombudsman
Information and advice about workplace rights and obligations
Tel 13 1394
www.fairwork.gov.au
Health Complaints Commissioner
Complaints about healthcare and the handling of health information
Tel 1300 582 113
www.hcc.vic.gov.au
Mental Health Complaints Commissioner
Complaints about public mental health services
Tel 1800 246 054
www.mhcc.vic.gov.au
Public Transport Ombudsman
Examines complaints about public transport in Victoria
Tel 1800 466 865
www.ptovic.com.au
Telecommunications Industry Ombudsman
Independent dispute resolution service for telephone and internet complaints
Tel 1800 062 058
www.tio.com.au
Victorian Civil and Administrative Tribunal
Affordable justice by making decisions or helping people resolve disputes
Tel 1300 018 228
www.vcat.vic.gov.au
Victorian Ombudsman
Helps Victorians resolve complaints with local councils, state government departments and authorities
Tel 1800 806 314
www.ombudsman.vic.gov.au