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Julian Hill MPFederal Member for Bruce

Julian Hill's Handy local guide

Guide - Older Australians

Government and community services for older Australians

Aged Care Quality and Safety Commission

Assesses, monitors, and resolves complaints about aged care services subsidised by the Australian government
Tel 1800 951 822
www.agedcarequality.gov.au

Australian Centre for Grief and Bereavement

For individuals, children and families who need assistance following the death of someone close
253 Wellington Road, Mulgrave 3170
Tel 1800 642 066
www.grief.org.au

Carer Gateway

Practical advice and support for carers, including respite care options
Tel 1800 422 737
Emergency respite Tel 1800 052 222 (business hours) Tel 1800 059 059 (after hours)
www.carergateway.gov.au


Julian Hill MP talking with older Autralians

Centrelink

Delivers Centrelink social security payments and services to Australians
Reply Paid 7800 Canberra BC ACT 2610
Dandenong Service Centre 27-29 Robinson Street Dandenong 3175
Fountain Gate Service Centre 71 Webb Street Narre Warren 3805
Older Australians Tel 13 2300
Carers Tel 13 2717
Complaints and feedback Tel 1800 132 468
myGov help desk Tel 13 2307
Multilingual phone service Tel 13 1202
Phone self service Tel 13 6240
www.humanservices.gov.au

Dementia Australia

Support and information for people living with dementia, their carers, and family
National Dementia Helpline Tel 1800 100 500
www.dementia.org.au

Department of Veterans’ Affairs (DVA)

Australian government agency providing support and information for veterans and their dependants
GPO Box 9998, Brisbane QLD 4001
300 Latrobe Street, Melbourne 3000
Tel 1800 838 372
www.dva.gov.au

Elder Rights Advocacy

Advocacy for people receiving aged care services
Tel 1800 700 600
www.era.asn.au

GriefLine

Free phone counselling for individuals and families experiencing loss and grief
Tel 1300 845 745
www.griefline.org.au

Medicare

Payments that can help when you use health care services or buy medicines
GPO Box 9822 Melbourne VIC 3001
Dandenong Service Centre 27-29 Robinson Street Dandenong 3175
Fountain Gate Service Centre 71 Webb Street Narre Warren 3805
General enquiries Tel 13 2011
Continence Aids Payment Scheme Tel 1800 239 309
Feedback and complaints Tel 1800 132 468
Multilingual Phone Service Tel 13 1450
myGov help desk Tel 13 2307
Pharmaceutical Benefits Scheme Tel 13 2290
Telephone claims Tel 1300 360 460
www.humanservices.gov.au

My Aged Care

Information on aged care for yourself or someone you’re caring for
Tel 1800 200 422
www.myagedcare.gov.au

myGov

Secure way to access government online services
Tel 13 2307
my.gov.au

Public Toilet Map

Find publicly available toilets across Australia
toiletmap.gov.au

Seniors Card (Victoria)

Discounts for older Victorians on goods and services
Tel 1300 797 210
www.seniorsonline.vic.gov.au

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