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Julian Hill MPFederal Member for Bruce

Julian Hill's Handy local guide

National Integrity Commission

Guide - Ombudsman services

Free independent assistance to resolve complaints and disputes with government agencies and service providers

Commonwealth Ombudsman

Investigates complaints from people treated unfairly or unreasonably by an Australian Government agency
Tel 1300 362 072
www.ombudsman.gov.au

Credit & Investments Ombudsman

Dispute resolution service for resolving complaints with financial services providers
Tel 1800 138 422
www.cio.org.au

Defence Force Ombudsman

Independent complaints mechanism for serving and former Defence members
Tel 1300 395 776
www.ombudsman.gov.au

Energy and Water Ombudsman Victoria

Resolves disputes between Victorians and their energy and water companies
Tel 1800 500 509
www.ewov.com.au

Fair Work Ombudsman

Information and advice about workplace rights and obligations
Tel 13 1394
www.fairwork.gov.au

Financial Ombudsman Service

Dispute resolution for consumers unable to resolve complaints with member financial services and insurance providers
Tel 1300 367 287
www.fos.org.au

Postal Industry Ombudsman

investigates complaints about postal services provided by registered postal operators including Australia Post
Tel 1300 362 072
www.ombudsman.gov.au

Private Health Insurance Ombudsman

Assists health fund members to resolve disputes through independent complaints handling
Tel 1300 362 072
www.ombudsman.gov.au

Public Transport Ombudsman

Examines complaints about public transport in Victoria
Tel 1800 466 865
www.ptovic.com.au

Superannuation Complaints Tribunal

Complaints about superannuation funds, approved deposit funds, annuities, life policy funds and retirement savings accounts
Tel 1300 884 114
www.sct.gov.au

Telecommunications Industry Ombudsman

Independent dispute resolution service for telephone and internet complaints
Tel 1800 062 058
www.tio.com.au

Victorian Ombudsman

Helps Victorians resolve complaints with local councils, state government departments and authorities
Tel (03) 9613 6222
www.ombudsman.vic.gov.au

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